9 Secrets to Reducing Fleet Expenses
As a fleet owner, your day-to-day costs can quickly add up. What you don’t know is there are further hidden, expensive...
Read moreMulch was founded over a decade ago as a facility for environmentally conscious gardeners to dispose of green waste. At the same time, the company sold 100% peat-free compost, an ecological alternative that was not always easy to find in Ireland.
In the years since, Mulch has expanded to a 12,000-square-foot green waste recycling facility, the largest in Dublin and the only one under cover.
Today, the company recycles green waste into compost, soil enricher and bark, which is distributed via its fleet to customers in Dublin and the surrounding counties. Mulch also sells and delivers household fuels including kiln dried ash, birch and oak.
The challenge
Customer interaction and clear instructions are critical when delivering bulky items such as one tonne bags or large loose loads. Offloading can take time and any delays or errors when making a drop will have a knock-on effect on the rest of the day’s schedule. Should drivers have to return to a drop or visit a site unnecessarily, the impact can be significant.
For this reason, it’s vital that customers know when they can expect their delivery and, if necessary, that they are at home or on site to receive it when it arrives.
Before working with Verizon Connect, Mulch’s dispatch team found it challenging to keep track of vehicle locations, leading to issues with organisation and order management. This ultimately made the dispatch and drop off process much more time-consuming, with office staff having to contact drivers and customers manually to confirm location and estimated arrival times.
Before Verizon Connect, we used many additional man-hours chasing drivers to keep our team and our customers informed about deliveries.
The solution
Mulch opted for the Verizon Connect solution thanks in large part to its Live Map feature, which offers a 360-degree view of an entire fleet’s daily operations in near real-time. The solution also allows Mulch to pinpoint each driver’s location and view which jobs are complete and which are still pending.
With this information to hand, the team at Mulch can monitor and manage its mobile workforce without manually contacting drivers. This allows drivers to give their complete focus to the job at hand and makes informing customers of arrival times or potential delays a much more efficient process.
Verizon Connect’s quick installation of vehicle trackers also meant that Mulch could continue serving customers with less downtime or interruption to its business.
The result
The Verizon Connect solution has given Mulch much greater transparency across its fleet operation. Office staff can now quickly locate any vehicle in seconds to update instructions, check job status and inform customers of expected arrival times.
It is now easy to pinpoint driver location and check which deliveries have been completed.
With trackers installed across the fleet, critical data on everything from congestion and vehicle status to speed and route history is now accessible on demand. Easy access to this information and more has allowed Mulch to better serve its customers and resolve potential issues before they arise.
Since working with Verizon Connect, daily dispatch is much more efficient. Most importantly for the team at Mulch, the fleet tracking solution has helped to improve communication between the office and the road, resulting in a significant reduction in wasted delivery runs.
With trackers installed in every vehicle, live data is now accessible to everyone on demand.
